Fashion and Go
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What if I’m not satisfied with my product?

It is best to contact us through the information on our contact page or fill out our contact form on our contact page. If there is something wrong with the product please contact us immediately, or if you’re not happy with your purchase please contact us within 14 days to return your purchase.

How long does it take to receive a new item?

We will start looking for a solution the moment you contact us. We try to resolve any problem within a week.

Within what time period can I still return my items?

We take back items up to 14 days after they’ve been delivered to you. For more specific information refer to our Terms and Conditions page.

How long does it take to receive an answer?

We do our best to respond within 24 hours on business days. If this is not the case please contact us again, we might not have received your message or question.

How do I return items and where do I send them?

Please include the items in the original packaging, with the original labels in the original box and send them back to us. Include the payment information in the box. If you´ve opened the items or found out there was something wrong after you´ve unpacked your items, please contact us as soon as possible. Please send the package to the address that we will provide you via email.

Who pays for the return shipping cost?

You are expected to pay for the return cost yourself. This is specified in the Terms and Conditions.

When will the amount be returned from the refund?

We pay back your money within 30 days, look at the Terms and Conditions.

Any other questions?

If you have any other questions please contact us.

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